Points of Contact
Contact information for the University IT Services is listed here. Please note, that there is limited personal support available in the English language.
- Inhaltsverzeichnis
First Point of Contact - IT Services Hotline
beratung@rz.uni-freiburg.de (from outside the university only from a university e-mail account
Phone: 203-4666
Monday to Thursday: 9am - 12 noon and 1pm - 3pm
Friday: 9am - 1pm
Main Offices
Freiburg University IT Services
Hermann-Herder-Str.10
79104 Freiburg
- Director
direktor@rz.uni-freiburg.de
Prof. Dr. Gerhard Schneider 203-4625 - Secretary
sek@rz.uni-freiburg.de
Fax 203-4643
Kathrin Maier, Room 108, 203-4653 (especially accounting/room booking ZEUS)
Elvira Zähringer, Room 108, 203-4626 (especially room accounting/controlling)
- Organisation and judicial subjects
Manja Dehmer (on sabbatical)
Departments
Departments and Management Groups
- Operations and User Services
Ulrich Gehring, 203-4671
Replacement: Werner Suger, 203-4639
- Campus-Management
Dr. Thomas Mann, Tel.: 203-4656
Replacement: Lydia Ebner, 203-9660
- Virtualization & Storage
Dr. Detlev Degenhardt, 203-4655 - E-Learning
Dr. Nicole Wöhrle, 203-4690
Replacement: Claudia Gayer, 203-9875
- Network and Communication Services
Willibald Meyer, 203-4640
Replacement: Dr. Guenter Müller, 203-4622
- Telephone Technical Group
Guido Ruesch, 203-4105 - Central Services
Dr. Volker-Henning Winterer (on sabbatical)
Replacement: Dr. Randolph Welte, 203-4698
- E-Science
Dr. Dirk von Suchodolez, 203-4602 - List of all University IT-Services staff
University IT Services Task Coordination
Application Guidance, PC and Equipment Procurement
- Guidance for Applications according to §91b
Prof. Dr. Gerhard Schneider, 203-4625 - PC and Equipment Procurement (of more than 2500€)
Prof. Dr. Gerhard Schneider, Tel.: 203-4625 - Regional Procurement of PCs and Laptops
Gordian Gossen, 203-4628
Dr. Detlev Degenhardt, 203-4655
General Advice (especially for students)
General Questions for University IT Services, Helpdesk
- beratung@rz.uni-freiburg.de (if outside the University only possible with University e-mail address)
- Contact Form (German)
- Helpdesk
University IT Services, Room 002
University IT Services Branch Offices KG IV
See Hours of Operation - Telephone Helpdesk: 203-4666
Mo-Fr: 9am - 12 noon and 1pm - 3pm; Friday: 9am - 1pm
Mail-Server, Mailing lists
- Office Hours: Mo, Wed, Th 09.00-12.00 , Wed 14.00-16.00
Claudia Herold, Room 009; Phone: 203-4673
User Services
UniAccount user registration, password problems, UniCard (Guests, teaching staff, medical faculty, university hospital, SWFR)
nutzerservice@rz.uni-freiburg.de
- Office Hours: Tuesday - Thursday 9.00-12.00
Anna Imbery-Dold, Phone 203-4627, Fax. 203-4668, Room 001, First Floor - Office Hours: Friday 13:30 - 16:00
Pascal Schmieder; Phone 203-4623, Fax. 203-4668, Room 001, First Floor
Software licenses
Campus Licenses, Softwareshop, Statistics- and Mathematics Software
- SPSS und SAS
Tamara Ursprung, 203-4647 - Campus licenses and University Software Shop (General)
Tamara Ursprung, 203-4647
Dr. Detlev Degenhardt, 203-4655
Information Services & Courses
Publication "ANRUF" and IT Services Publications
- Publications
Jan Leendertse, 203-97897
IT-Operations in Research and Teaching
IT-Infrastructure, Management systems, Databases, Office programs, virtualization, Back-up, etc.
- Applying for use of infrastructure for research projects
Dr. Dirk von Suchodoletz, 203-4602
- PC and Windows Support
mits-team@rz.uni-freiburg.de; Matthias Schering, Phone: 203-9877 - Linux
Martin Walter, 203-4651
- Central Databank Service
mysqladmin@listserv.uni-freiburg.de; Philipp Michels, Phone: 203-4669 - Virtualization infrastructure
virtualisierung@rz.uni-freiburg.de
Philipp Michels, 203-4669
Dr. Raphael Pesché, 203-4621
- Storage systems
fileserver@rz.uni-freiburg.de
Dennis Wehrle, 203-4654
Dr. Raphael Pesché, 203-4621
- Backup-/Archive-System
betrieb@rz.uni-freiburg.de; Ulrich Gehring, Phone: 203-4671
Bernd Wilmann, 203-4665
- Printing, Plotting and Scanning
betrieb@rz.uni-freiburg.de
Abbas Hammoud, 203-4618
- Diagnosis and Reparation Services (DRD)
Werner Suger, 203-4639
Administration IT
Support for university administration (applications and systems)
HOTLINE: Support form
Managed Computer Labs
Support for Windows-Workplaces (Managed IT-Service), PC-Pools (Linux & Windows), Computer labs (in IT Services, the University Library, and other sites)
- Technical support for Windows workplaces and PC-Pools
mits-team@rz.uni-freiburg.de 203-4680 - Support for supervised workspaces
Matthias Scharring, 203-9877 - Virtual Teaching environments
Dr. Dirk von Suchodoletz, 203-4620
- University IT Services Computer Labs (Guidance for teaching staff)
Thomas Minnich, 203-4617 - University IT Services Computer Labs (Room Booking)
raumbuchung@rz.uni-freiburg.de
High Performance Computing
High Performance Computing, Virtual Research Environment, Cluster
- Distributed Computing
(Cluster, Grid, Handling of large data sets)
Dr. Dirk von Suchodoletz, 203-4602 - High Performance Computing NEMO
Michael Janczyk, 203-4609
Bernd Wiebelt, 203-67982
Anton Gamel, 203-4670
- C5 Competency Centre, Neuroscience, Elementary Particle Physics, Microsystem-Engineering
Michael Janczyk, 203-4609 - ATLAS Grid.Ressource (Storage and Compute)
Anton Gamel, 203-4670
Bernd Wiebelt, 203-67982
Webserver, Content Management System
WWW-Server, personal websites (Omnibus), Content management system (CMS)
- WWW-Publishing
webserveradmin@rz.uni-freiburg.de - Personal Websites (Omnibus)
webserveradmin@rz.uni-freiburg.de - Content management system
cmssupport@rz.uni-freiburg.de
Philipp Michels, 203-4669
Jan Schopper, 203-4664
from Q3 2017 onwards: Martin Walter, 203-4651
Network and Telephone
Internet Guidance and Connections, WLAN, Telephone facilities and equipment, VoIP Telephones, Cell phones for employees
technik@rz.uni-freiburg.de
University Network
- Network Addresses; Sub Networks, Name-Servers (DNS)
hostmaster@rz.uni-freiburg.de
- Data lock security incl. activation and deactivation, Problem reporting for EDV Connections in the University network (malfunction alerts on homepage)
technik@rz.uni-freiburg.de
Error reports can also be found on our homepage - Planning support for network infrastructure
Willibald Meyer, 203-4640
WLAN / VPN
- Problems installing WLAN or VPN software
General Helpdesk for Beginners UB2 und RZ) - Problems with account / eduroam-password (RAS-password)
Helpdesk in the University IT Services - Technical support
technik@rz.uni-freiburg.de
Telephone technology
- Reporting of telephone disturbances and connection failures in the University network
Telephone Disturbance Center (Telephone devices and auxillary equipment, fax, voice over IP terminal equipment) - Mail to technik@rz.uni-freiburg.de - Support for new installations incl. guidance for phones
Guido Ruesch, 203-4105
New Media Center / University IT Services
Video conferencing, video servers, digital libraries, and rental equipment
- Video conferencing
thomas.minnich@rz.uni-freiburg.de
Thomas Minnich, 203-4617 - Rental Equipment
leihgeraete@rz.uni-freiburg.de
Werner Suger, 203-4639
Markus Vorgrimler, 203-4138
E-Learning Services
Learning and Teaching Platform ILIAS, Lecture recordings, Wikis for teaching,Virtual classroom, work-groups, BSCW
General inquiries & E.-Learning Certificate:
elearning@rz.uni-freiburg.de
Tel: 203 - 4600
- ILIAS
ilias@rz.uni-freiburg.de
ILIAS-Support, Tel: 203-4600 - Virtual Classroom - Adobe Connect
onlinemeetings@rz.uni-freiburg.de
User support: Daniel Sassiat, M.A. 203-4683; Technical questions: Katja Messemer, 203-9890 - Author tools
User support: Daniel Sassiat, 203-4683 - Wikis
wiki@rz.uni-freiburg.de
User support: Claudia Gayer, User support (phone): 203-9875 - BSCW and Groupserver:
bscw@rz.uni-freiburg.de
Katja Messemer, 203-9890
- E-Assessment
e-klausuren@rz.uni-freiburg.de
Sven Slotosch Tel.: 203-4697 (Mi 14-15 Uhr, Fr 8.30 - 12.30 Uhr)
Campus Management
Student Management Services:
- Application and admission process
- Student administration
- PhDStudent administration
- Examinations administration
- Course administration
- Study management
see: https://www.rz.uni-freiburg.de/services/cm#kontakt